Thank you for using our services! All the legal information regarding the Cryptoads website, platform and services can be found on this page.

If you have any questions or need additional support, please feel free to contact us via email at info@cryptoads.co.uk, by phone at +12345678, or by mail at Cryptoads, 26 York Street, London W1U 6PZ. Our support team will respond to your inquiries within 48 working hours. For more complex inquiries, please allow up to 7 working days for us to process your request.

By utilising our website, platform or services, you agree to the terms and policies outlined below. We kindly ask you to carefully read them.

Last updated: 29 05 2023

This privacy policy (“Privacy Policy”) details how Cryptoads, 26 York Street, London W1U 6PZ (“we” or “us”), as the data controller, collects, uses and discloses personal data provided by you or collected by us on the website https://www.cryptoads.co.uk (“Website”), or when you use our current or future services or products (“Services”).

1. Information Collection

Personal data or personal information refers to any information about an individual through which that person can be identified. It does not include data where personal identity has been removed (anonymous data). We may collect, use, store and transfer various types of personal data about you, which we have grouped as follows:

• Identity data: This includes first name, last name and date of birth.
• Contact data: This includes email address, mailing address and phone number.
• Financial data: This includes bank account information, payment card details and billing address.
• Transaction data: This includes details about payments to and from you as well as other information related to the Services you have purchased from us.
• Profile data: This includes your username, account number or password.
• Technical data: This includes the Internet Protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plugin types and versions, operating system and platform, information about your visit (including the full Uniform Resource Locators, URL), clickstream data to, through and from our Website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers), methods used to browse away from the page and any information related to contacting our customer service team.
• Usage data: This includes information you viewed or searched for as well as information about how you use our Website and Services.
• Marketing and communications data: This includes your preferences regarding receiving marketing materials from us and our third parties as well as your responses to our communication.
  
  

We may also collect, use and share aggregated data such as statistical or demographic information for various purposes. Aggregated data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data in a way that it can directly or indirectly identify you, we will treat the combined data as personal data and handle it in accordance with this privacy notice.

2. Methods of Data Collection

We employ various methods to collect data from and about you including:

• Direct interactions: You may provide us with your identity, contact and financial data by filling in forms or corresponding with us through post, phone, email, Skype or other messaging platforms. This includes personal data you provide when applying for our Services, creating an account on our Website, subscribing to our Service or publications, requesting marketing materials, participating in competitions, promotions or surveys or providing feedback including reporting problems with our Website.
• Automated technologies or interactions: As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data through the use of cookies, server logs and similar technologies. We may also receive technical data about you if you visit other websites that employ our cookies.
• Third parties or publicly available sources: We may receive personal data about you from public domains, third parties (such as analytics providers, advertising networks, search information providers and providers of technical, payment and delivery services), or other websites or services operated by us.
  
  

If we are legally required to collect personal data from you, or if it is necessary to fulfill an agreement we have with you and you fail to provide the requested data, we may not be able to perform the agreement or provide you with the Services. In such cases, we may have to cancel the Services but we will notify you if this becomes necessary.

3. Use of Your Personal Data

We will only use your personal data when legally permitted to do so. Most commonly, we use your personal data in the following circumstances:

• When we need to perform the agreement we are about to enter into or have entered into with you.
• When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• When we need to comply with a legal or regulatory obligation.
  
  

Our legitimate interests involve conducting and managing our business to provide you with the best Services and the most secure experience. Before processing your personal data for our legitimate interests, we ensure to consider and balance any potential impact on you, both positive and negative, as well as your rights. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).

Please note that we generally do not rely on consent as a legal basis for processing your personal data, except in relation to sending you third party direct marketing communications via email or text message. You have the right to withdraw your consent to marketing at any time by contacting us.

The table below describes how we plan to use your personal data and which legal basis we rely on to do so. We have also specified our legitimate interests where applicable. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

We analyse your identity, contact, profile, technical and usage data to determine your preferences and interests, allowing us to provide you with relevant Services and offers (referred to as “marketing”). You may receive marketing communications from us if you have requested information or purchased Services from us, unless you have chosen to opt out of receiving such communications.

If you no longer wish to receive marketing messages, you can unsubscribe by following the opt out links provided in any marketing message or by contacting us directly.

We will only use your personal data for the purposes for which it was collected, unless we believe that there is a compatible alternative purpose. If you would like further clarification on how the new purpose aligns with the original purpose, please reach out to us.

4. Cookies and similar technologies

Similar to most websites, our Website may utilise cookies and similar technologies to enhance your user experience and provide customisable and beneficial features for our Website and Services. You have the option to configure your browser to reject all or some cookies or to receive alerts when websites attempt to set or access cookies. However, please note that disabling or refusing cookies may result in certain parts of this Website becoming inaccessible or functioning improperly. For more information about the cookies we use, please refer to our Cookie Policy.

5. Disclosure of your personal data

Unless otherwise stated in this Privacy Policy, we will never sell or disclose your personal data to other companies or organisations for commercial purposes or any other purpose.

We reserve the right to disclose any personal data we have collected in the following circumstances: (a) when permitted or required by law; (b) when necessary to protect against, prevent, or investigate actual or potential fraud, security issues, technical issues, unauthorized transactions, or other violations; (c) when necessary to enforce applicable terms of service or other agreements; (d) when necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public, as permitted or required by applicable laws; or (e) when you have provided your consent. Additionally, we may transfer personal data to a successor entity in the event of a corporate merger, consolidation, partial or total sale of assets, bankruptcy, or other corporate change.

We may disclose your personal data to our contractors (who may be located outside the United Kingdom) for the purpose of processing on our behalf. This includes processing transactions, collecting fees, identifying you, improving your user experience, performing business support functions, or other related tasks, all in accordance with our instructions and in compliance with the Privacy Policy and any applicable confidentiality and security requirements. Any transfers of personal data to our contractors are covered by service agreements. Our current list of contractors with whom we may share your personal data for the aforementioned purposes includes Google Analytics and Google Console.

When transferring your personal data outside the UK, we ensure a similar level of protection by implementing at least one of the following safeguards:

• Transferring your personal data to countries that the United Kingdom has deemed to provide an adequate level of protection for personal data. Further details can be found on the Information Commissioner’s website regarding the adequacy of personal data protection in non UK countries.
• Utilising specific contracts approved by the United Kingdom with service providers, which ensure that personal data receives the same protection as it does in the UK. Further details can be found on the Information Commissioner’s website regarding model contracts for the transfer of personal data to third countries.
• Transferring personal data to providers in the UK, which requires them to provide similar protection to personal data shared between UK and third countries. Further details can be found on the Information Commissioner’s website.

6. Data security

We adhere to industry accepted standards to protect your personal data from accidental loss, unauthorised access, use, alteration or disclosure. Only authorised employees, agents and contractors who have agreed to keep personal data secure and confidential have access to such data on a need to know basis.

We store and process data, including personal data, in the UK and possibly other countries through third parties we use to operate and manage the Services. By accessing or using our Websites or Services or providing personal data to us, you consent (on behalf of yourself and your authorised agents) to the processing and transfer of personal data to other countries that may have different privacy laws than your country of residence. We take reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

Payment transactions will be encrypted. If you have been given or chosen a password to access specific parts of our Website, it is your responsibility to keep it confidential and not share it with anyone.

While we strive to use acceptable means to protect any personal data you share with us, please be aware that the Internet may be subject to security breaches and data submission over the Internet may not be completely secure. Although we take precautions, we cannot guarantee the absolute security of your personal data.

7. Data retention

We will retain your personal data only for as long as necessary for the purposes for which it was collected. This retention period may extend beyond the termination of your relationship with us, but only to the extent reasonably necessary for us to pursue legitimate business interests, conduct audits, comply with legal obligations (e.g. taxation purposes), resolve disputes and enforce our agreements.

In determining the appropriate retention period for personal data, we consider factors such as the amount, nature, sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal data, whether we can achieve those purposes through other means and applicable legal requirements.

Once your personal data is no longer required, we will securely destroy, delete or anonymise it.

8. Third-party links

The privacy practices outlined in this Privacy Policy pertain solely to our Website and Services. If you access other websites or use the services of other service providers, including those promoted by us, offering or using our Services, please review the privacy policies posted on those websites or provided by the relevant service providers.

9. Age limitations

Our Services and Website are not intended for use by individuals under the age of 18. If you become aware that anyone under 18 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

10. Your rights

Under certain circumstances and in accordance with data protection laws, you have the following rights concerning your personal data:

• The right to request access to your personal data. This allows you to receive a copy of the personal data we hold about you and verify its lawful processing.
• The right to request the correction of any incomplete or inaccurate personal data we hold about you.
• The right to request the erasure of your personal data. You can ask us to delete or remove personal data when there is no legitimate reason for us to continue processing it. However, please note that specific legal reasons may prevent us from fulfilling your request and we will notify you if applicable.
• The right to object to the processing of your personal data, particularly when we rely on legitimate interests (or those of a third party) and your specific situation warrants objection. You can also object to the processing of your personal data for direct marketing purposes. In certain cases, we may demonstrate compelling legitimate grounds that override your rights and freedoms.
• The right to request the restriction of processing your personal data. You can ask us to suspend the processing of your personal data in specific scenarios, such as when you want us to verify data accuracy, when our data usage is unlawful, when you need the data for legal claims or when you have objected to our data usage pending verification of overriding legitimate grounds. The right to request the transfer of your personal data to you or a third party in a structured, commonly used and machine readable format. This right applies to automated information you initially provided consent for us to use or when we used the information to perform an agreement with you.
• The right to withdraw your consent to the processing of your personal data at any time, provided we rely on your consent as the legal basis for processing. However, withdrawing consent does not affect the lawfulness of processing before the withdrawal and certain Services may no longer be available to you. We will inform you of any consequences at the time of withdrawal.
  
  

Access to your personal data and exercise of these rights generally do not require any fees. However, we may charge a reasonable fee or refuse to comply if your requests are manifestly unfounded, excessive or repetitive.

To help confirm your identity and protect your personal data from unauthorised disclosure, we may need to request specific information from you when you exercise your rights. This is a security measure to ensure that only authorised individuals receive access. We may also contact you to gather further information to expedite our response.

We strive to respond to all legitimate requests within one month. If your request is complex or you have made multiple requests, it may take longer. In such cases, we will notify you and keep you updated.

11. Changes to this privacy policy

We reserve the right to unilaterally change this Privacy Policy without prior notice. Any changes will be posted on our Website. If there are material alterations that affect your privacy rights, we will provide additional notice, such as through email or within the Services. If you disagree with the updated Privacy Policy, please discontinue your use of our Services, Website, or any other aspect of our business. Continuing to use the Website or our Services implies your agreement to any such changes.

This version of the Privacy Policy was last updated on 29.05.2023. To obtain previous versions please contact us.

12. Contact and complaints

If you have any further questions about this Privacy Policy or related practices or if you suspect any privacy infringements, please contact us at info@cryptoads.co.uk or by mail at Cryptoads, 26 York Street, London W1U 6PZ.

If you reside in the United Kingdom (UK), we are the controller of your personal data provided to us, collected by us, or processed in connection with our Services. You have the right to lodge a complaint at any time with the Information Commissioner’s Office at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. However, we encourage you to contact us first with any concerns so that we can address them promptly.